Shipping policy

Processing: Orders are processed within1-3 business days (3-7 business days during launches, holidays, or promotions). Tracking is emailed once shipped.

Signature Required: Every order requires an adult signature If unavailable, the carrier may reattempt delivery or leave a notice for pickup at your local postal/carrier facility. Unclaimed packages may be returned to CUBS COLAIR.

Shipping Address: Customers are responsible for providing accurate shipping information. We are not responsible for delays or returned packages caused by incorrect addresses. Address changes cannot be guaranteed after an order is placed.

Fraud Protection: We reserve the right to verify payment, billing, shipping, and customer identity; request additional verification; cancel suspicious orders and refuse orders involving fraud, chargeback abuse, unauthorized resale, pricing errors, or inventory discrepancies.

Delivery & Liability: Once a package has been delivered and signed for, responsibility transfers to the customer. CUBS COLAIR is not liable for packages lost, stolen, or misplaced after confirmed delivery. Carrier delays caused by weather, holidays, customs, labor disruptions, or other events beyond our control are not our responsibility.

Returned Packages: Orders refused, undeliverable, unclaimed, or returned because of incorrect addresses or failure to sign may incur return and reshipping fees. If a refund is issued, applicable shipping and return costs may be deducted where permitted by law.

International Orders: Customers are responsible for all customs duties, VAT, import taxes, brokerage fees, and government charges.

Customer Support: Report shipping issues within 7 days of the carrier's marked delivery date and include your order number, full name, shipping address, and a description of the issue. By placing an order with CUBS COLAIR, you agree to this Shipping Policy.